Terms of use

  • Terms & Conditions


    Green Town Hotel & Resort reserves its absolute rights to refuse accommodation to any person(s) without any notice and may terminate the booking or stop any event immediately without being liable for any refund or compensation under the following circumstances (but not limited to) where:-

    1. such action is deemed necessary for reasons of safety or security; concern any unlawful activities, disturbance or which cause public nuisance which will affect the comfort of the other guests of the hotel.
    2. your conduct, status, age or physical condition or the physical condition of your luggage is deemed such as to, (i) may cause harm, discomfort or (ii) involve any hazard or risk to yourself or other persons or to our property.
    3. you have committed misconduct on a previous stay and such conduct may be repeated.
    4. the applicable rate or any charges or taxes payable have not been paid, the payment of your room rate is fraudulent (i.e. using a fraudulent credit card), the credit card by which you paid for the rate has been reported lost or stolen; the booking is counterfeit or fraudulently obtained.
    5. the booking of our Hotel Room(s) has been done fraudulently or unlawfully or has been purchased from a party not authorized by us.
    6. the booking has been altered by anyone other than us or our authorized agent or has been tampered with or defaced (in which case we reserve the rights to retain such booking documentation); and/or
    7. you do not register as the person stated on the booking or the person checking in cannot prove that he is the person named as per the booking (we reserve the rights to retain such booking documentation in such circumstances).


    1. We are only responsible for your booking reservation and guarantee the same at the Green Town Hotel & Resort on your date of arrival as per the reservation made by you.
    2. We only warrant that the room, as described on our Site, will be available to you.
    3. We are not in a position to guarantee your safety against accidents, death, acts of God, flood, riot, theft, or even acts of negligence. All activities have inherent risks to health and safety and Green Town Hotel & Resort will not be responsible for any eventualities related to services booked through this site.
    4. Whilst we make every effort to ensure that the material contained on the Green Town Hotel & Resort website is accurate, and all material published is in good faith, Green Town Hotel & Resort does not warrant or represent its accuracy and disclaims to the maximum extent permitted by law all warranties
    5. expressed or implied by statute, custom or usage relating to the information contained in the website. Green Town Hotel & Resort wili not be liable for any direct, indirect, consequential losses or damage arising out of the use of this site or any errors, inaccuracies or omissions in materials provided.
    6. We reserve the rights to retain your credit card details and your consent to us debiting such amounts for which you are responsible for as a result of and in the event any damages caused to the Green Town Hotel & Resort room by you or your guest(s) during the stay. These amounts may be debited from your card without prior notification.
    7. We will not be held responsible for any loss or damage of property left in or damaged as a result of being in your Green Town Hotel & Resort room during your stay. We have no responsibility for any property left behind/damaged as a result of your stay.
    8. The various linked sites on our Green Town Hotel & Resort site allows for further link-up and interaction between you and the said sites for promotions and other interactive mediums. The inclusion of all website links on our Green town Hotel & Resort site does not imply endorsement by Green Town Hotel And Resort of such linked sites, or any association with its operations. Green Town Hotel & Resort is not to be held responsible to either the said sites or you assessing the said linked websites, and is further not responsible for the content of the said linked sites, and does not make any representations regarding the content or accuracy of materials on the said
    9. You are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.
    10. The laws of Hotel shall apply to the Green Town Hotel & Resort website and the Terms & Conditions therein and court proceedings relating thereto may only be commenced in Malaysia.
    11. Statutory Requirements. The hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These requirements must be strictly observed by you, your guests and/or representatives at all times throughout your stay at the Hotel.